Paramount Software Solutions Inc

Innovate or Evaporate: Scaling Secrets of Restaurant Franchises

Dive into the remarkable story of Penn Station East Coast Subs (, a sandwich empire built on grit, ingenuity, and financial acumen. This episode features Craig Dunaway, COO, who takes us on a journey starting in 1997, when the founders made a bold move to transition from Papa John’s to becoming Penn Station franchisees in 1998. Craig sheds light on the hidden engine driving their success: meticulous systems and procedures. He delves into the art of micro-managing expenses, from mastering food and labor costs to revolutionizing reporting for real-time financial insights. You’ll discover their powerful philosophy of prioritizing efficiency over greed, where every penny saved translates to exponential growth. But survival means adaptation. Learn how Penn Station weathered the COVID-19 storm by embracing operational and financial agility. We see them embracing technology trends to optimize brand efficiency, even venturing into smaller, more streamlined restaurant models to meet evolving consumer behavior.Despite the challenges, Craig paints an optimistic picture of the industry’s future, fueled by the positive changes brought on by the pandemic. This episode is a treasure trove of wisdom for aspiring entrepreneurs and established businesses alike, offering a masterclass in building a resilient and thriving enterprise, one perfectly toasted sub at a time.

Share this on

Innovate or Evaporate: Scaling Secrets of Restaurant Franchises

Stay In Touch

The future of businesses is ever-changing. Keeping up with the demands and dynamics of the technology industry is the most challenging now than ever.

ADR Mediation Scheduler Application Development

Drupal 8 Management, Maintenance, Support

Web Re-design & Re-hosting

Book A Demo

Employee retention is undeniably crucial for every organization and we have thought it through. Our retention focused employee benefits are designed to appeal to the best talent across industries. With an incredible 5-7 years retention span, we keep allocating the right cultural and operational fits that would not jeopardize an existing project implementation.

With a unique blend of traditional and contemporary management systems introduced, decision-making at Paramount is fast and effective. To help government agencies continue and also boost operational activity,  we ensure the quickest possible turnaround time. Instead of long traditional onboarding practices, we take pride in achieving a much shorter process to eliminate possible delays.

Our state – of the – art system enables our team to match solutions, and resources, for our government clients to bring in the latest and the most digitally advanced technical expertise – be it talents or technology solutions. We go through a matrix system that will match needs with solutions, keeping in mind parameters like cost, existing technical environment, and any other government prerequisites. Providing a solution that will match all the core needs is of utmost importance for Paramount – we go to absolutely all lengths to deliver precisely that.