Support an enterprise billing application by researching system problems, identifying resolutions and communicating impacts to key stakeholders. Recommend program modification and enhancements and ensure users have proper procedures. Participate as required with technical staff in the design, development and testing of system modifications. Prepare level of effort for program modifications and develop program specification for technical staff. Design and execute IT software tests and evaluate results to ensure compliance with applicable regulations; prepare test scripts and all required test documentation; and design and prepare all needed test data, review test results and evaluate for conformance to design by using RoboHelp; WebFocus; Microsoft Office Suite, including Visio, Word, Excel and PowerPoint; and Joint Application Development sessions. Perform project management tasks, and use best practice methods of project management for business application projects. Interpret and define project specifications. Monitor all phases of the project and make recommendations on schedule, budget and scope-change impacts to management. Develop project plans as required and assist in tracking results. Act as liaison between agencies, user groups and other personnel. Provide application help-desk support to end-users, which would include prioritizing, troubleshooting, and communicating issues related to end-user support. Provide functional training to users. Provide updates to system documentation as required. This position is for a roving employee who will work at 4030 Old Milton Parkway, Suite 200, Alpharetta, GA 30005 and various unanticipated locations.
Master’s degree or foreign equivalent in Information Systems, Business Administration, Computer Science or a related field and two (2) years of experience in a related occupation.
Alternate acceptable combination of education and/or professional experience: Bachelor’s degree or foreign equivalent in Information Systems, Business Administration, Computer Science or a related field, and five (5) years of progressive experience in a related occupation.
Previous employment or academic coursework must have included experience with: Interpreting and defining project specifications; Providing functional training to users; WebFocus; RoboHelp; Joint Application Development sessions; Microsoft Office Suite, including Visio, Word, Excel and PowerPoint.